Providence Bank & Trust
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Providence FREE Mobile and Text Banking*

bullet point new Online Banking Experience

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bullet point new Mobile Banking Experience

bullet point Mobile Banking Conversion

bullet point Download Conversion Booklet



Note to existing mobile banking customers -
Mobile Banking was upgraded on January 24, 2017

What does this mean -

For existing iPhone mobile banking customers you received a push notification to update the Providence Bank & Trust App on January 24th. Once you click to update your mobile banking application will reflect the new version of the Providence Bank & Trust App.

For existing Android mobile banking customers you visit the Google Play store and download the new Providence Bank & Trust mobile banking App. Once you have successfully installed the new app, you can then delete the old version.

 

Available on the App Store Click here for iPhone users
 
Play Store Click here for Android users

 

welcome
to your new Digital Banking Experience

Our teams have developed new systems and products to improve your banking experience and to help you to achieve more! With your convenience, satisfaction and online safety in mind, we converted your digital banking experience on January 24, 2017.

Online banking, bill payment and mobile banking all received a fresh new look and enhanced capabilities. In addition, the Providence Bank & Trust website will undergo a transformation. The new website will provide a fresh look at content, will provide new online account opening capabilities and will become safer with the NEW .BANK web address. The anticipated release of the new website is March 2017. We will send more information in the coming weeks with additional details.

By clicking on the links to the left, you will find all the information needed to provide you with a seamless transition to all of our new platforms for your digital banking experience – including a few quick and easy steps you will need to complete.

If you have any questions after reviewing any of the conversion information, please contact our Customer Care Center at 888-9-BELONG (888-923-5664) or stop by your local branch.



FEATURES:

Advanced Customizable Homepage Ability
Quick View of Accounts
Quick Transfers / Multiple Transfer Capability
Alerts - Custom and Security Alerts
Single Username Sign On for Online Banking and Mobile Banking
Card Access Control


ONLINE BANKING / BILL PAYMENT CONVERSION:

Our new online banking technology will debut on January 24, 2017.
There will be a few setup steps you need to complete in order to log in to your new online banking for the first time.

  1. Browse to the bank's homepage at providencebank.com.
  2. Find the Login section at the top of the web site.
  3. Use your existing online banking username and click Login.
  4. The system will ask you for your security code (password).
    Your temporary password is username + last four of SSN (or TIN for commercial customers). If your username is jdoe and your Social Security Numebr is 123-45-6789, then your temporary password will be: jdoe6789
  5. The system will then walk you through an initial registration process. You will chose new security questions, a new security image, a new security phrase and a new password.
  6. If we do not currently have an email address on file, the system will prompt you to enter a valid email address at this time. Your email address may be used for password resets, account alerts and institution communication.


BILL PAYMENT:

IMPORTANT – All bill payments to be paid between 1/17/17 and 1/23/17 must be scheduled or edited by 1/17/17. After this date, you will not have access to schedule or edit bill payments until the conversion to the new system on 1/24/17.
All future dated payments on the current system will convert and be paid on the new system. All payments having a payment date of 1/24/17 or later will be converted and paid on the new system.
Recurring bill payments will convert to the new system. You will not need to re-establish your recurring bill payments.
We suggest you confirm all your bill payments, including recurring on 1/24/17 on the new system.
We have done our best to convert All Payees in the bill payment system. Please review your current list of payees in the new system on 1/24/17. If a payee did not convert, you will need to re-establish the payee manually.
Current bill payment history will not convert. We recommend downloading your bill payment history, by account, in the current system on or before January 17th.


eBILL:

An email specific to eBill was previously sent on Friday, January 6th. If you have already reviewed and taken necessary steps, disregard this section.

With the conversion to our new bill payment system, your current eBills will not convert. The information below will guide you on how to re-establish your eBills in our new system on or after 1/24/17.
eBills will be deactivated on our current system and your eBill merchants will be notified on 1/24/17 to deactivate any eBills they are sending and begin sending paper billing statements.
eBills can be re-established in our new system on or after January 24th. You will need to set up your eBill relationships on the new system by providing your login credentials for the merchant’s website in the new system so we can establish and link your new bill payment account with your eBill merchant. After eBill is re-established on the new system, we will be able to present the minimum payment due, the due date, and the balance due on an enrolled merchant account, and you will be able to see this information directly through bill pay going forward.


ONLINE BANKING:

Online banking eStatements will convert to the new system. You will have access to 12 months of account statements.
Most online banking account alerts you have set up in the current system will transfer to the new system.
Scheduled transfers between internal accounts will convert and process on the new system. You will have internal account transfer capability until 3PM on 1/23/17 to make a transfer between internal accounts.
Scheduled transfers to external accounts at another financial institution will convert and process on the new system. All external transfers to occur between 1/17/17 and 1/23/17 must be scheduled or edited by 1/17/17 on the current system.
A help guide is available by clicking on the support tab and then help once signed into online banking. The help guide is also available by clicking “HELP” at the bottom of any page within online banking.


COMMERICAL BANKING CLIENTS
Direct communication to our commercial banking clients regarding ACH, positive pay and wire transfers are being emailed the two weeks leading to January 24th with specific conversion related information on how to prepare to migrate to our new online banking and cash management system. Emails will be coming from ebanking@providencebank.com.


FEATURES:

Single Username Sign On for Online Banking and Mobile Banking
Bill Payment Available
External Transfer Capability Available
Mobile Deposit Capture
Card Access Control
Quick Account Details

Our new online banking technology will debut on January 24, 2017.
There will be a few setup steps you need to complete in order to log in to your new online banking for the first time.

EXISTING ONLINE BANKING AND MOBILE BANKING USER STEPS:

NOTE: If you've followed steps earlier in this email (or from booklet you may have received in the mail), and have set up/registered online banking for the new system, skip steps 1-6.

  1. Browse to the bank's homepage at providencebank.com.
  2. Find the Login section at the top of the web site.
  3. Use your existing online banking username and click Login.
  4. The system will ask you for your security code (password).
    Your temporary password is username + last four of SSN (or TIN for commercial customers). If your username is jdoe and your Social Security Numebr is 123-45-6789, then your temporary password will be: jdoe6789
  5. The system will then walk you through an initial registration process. You will chose new security questions, a new security image, a new security phrase and a new password.
  6. If we do not currently have an email address on file, the system will prompt you to enter a valid email address at this time. Your email address may be used for password resets, account alerts and institution communication.


Once you have completed the online banking registration, you are now ready to download and/or update to our new mobile banking app.

If you have an Apple iPhone, your phone will receive a push notification to update the Providence Bank & Trust app on the morning of January 24, 2017. Your Providence Bank & Trust mobile banking app will update to the newest version.
If you have an Android Phone, you will need to download the new Providence Bank & Trust mobile banking app from the Google Play store on or after January 24, 2017. Once you have successfully installed the new app, you can then delete the old version.
Once the app has been updated/installed, you will be able to log in with the same credentials as you logged in with online banking.


EXISTING MOBILE BANKING USERS ONLY STEPS:

If you have an Apple iPhone, your phone will receive a push notification to update the Providence Bank & Trust app on the morning of January 24, 2017. Your Providence Bank & Trust mobile banking app will update to the newest version.
If you have an Android Phone, you will need to download the new Providence Bank & Trust mobile banking app from the Google Play store on or after January 24, 2017. Once you have successfully installed the new app, you can then delete the old version.
Once the app has been updated/installed, follow these instructions to log in:
  1. Use your existing mobile banking username.
  2. The app will ask for your password. Your temporary password is username + last four of SSN. If your username is jdoe and your Social Security Number is 123-45-6789, then your temporary password will be: jdoe6789.
  3. The system will then walk you through an initial registration process. You will choose new security questions, a new security phrase and a new password.


TEXT MESSAGE BANKING

Providence FREE Text Message Banking*
Text the appropriate command to MOBANK (662265) to receive account information.

Bal Return balance on default accounts
Bal all Returns balance on all accounts
Bal Nickname Returns balance on nicknamed account
Act Returns activity on default account
Act Nickname Returns activbity on nicknamed account
Cmd Returns short descriptions of commands
Help Provides a phone number for support

Text Message Banking is included as an additional feature when you are registered for Mobile Banking. Providence Bank & Trust does not charge fees for using the mobile banking service.However, your wireless carrier may charge you a fee for SMS (text) messaging and/or data usage, whichever is required for mobile banking.

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